Decision Making & Crises Management

Syllabus

First Semester, 2018/2019

Instructor Information

General Information

Description

Crisis management and decision-making are core challenges for organisations, and that today are again at the forefront of organizations concerns-and will likely remain both relevant and a challenge for years to come. This course is to provide with an understanding of the phenomenon crisis, its attributes, and to discuss ideas on what can help us to avoid and handle a crisis intelligently. This course is to offer a clear framework that helps in understanding how organizational crises arise, and to give more insight in the complexity of crisis management, by a belief that decisions must be made swiftly.

The purpose of this course has two related contents, first, it analyzes essence of decision-making process, decision-making model and approach. Secondly, we analyze contents and essences of crisis management, and its research approach and methods, in order to realize the inter-connection between decision-making and crisis management. Finally, we apply simulation of decision-making model to let student understand theoretical and practical dimension of crisis management and decision-making process.

Expectations and Goals

The course aims to:

1.             understand the nature and types of organizational crises;

2.             discuss the possible outcomes of organizational crises;

3.             recognize how individual, social, organizational, cultural, and technological factors have contributed to the emergence of organizational crises;

4.             explain which factors help in containing, preventing and resolving organizational crises;

5.             appreciate the role of individual, group decision-making, in the crisis management process;

6.             Describe the actions of the bounded rational decision maker.

7.             Describe the steps in the decision making process.

8.             Define certainty, risk, and uncertainty as they relate to decision making.

9.              Identify the assumptions of the rational decision making model,

10.     Identify the two types of decision problems and the two types of decisions that are used to solve them.

11.     Identify decision making styles .

Language(s) of Instruction:  Arabic                 Textbook(s) Language(s):     English

Course Materials

Required Text

1.             Mitroff, I and Pearson C, Crisis Management (A Diagnostic Guide for Improving your Organization(. San Francisco : Jossey – Bass, 1993. U.S.A.

2.       عبد الغفار عفيفي الدويك. إدارة الأزمات والكوارث واتخاذ القرار. كتاب: جامعة نايف العربية للعلوم الأمنية ـ الرياض ـ- المملكة العربية السعودية. الطبعة الأولى، 2013، 301 ص.

Course Schedule

Review

Testing Schedule